CHITRAL: Despite the tall claims by PIA management of improving service standard in the airline, the facts speak to the contrary. A flight Pk 894 from Islamabad to Kuala lumpur on 16 Dec 2019 was delayed by 8 hours and most passengers coming from villages were not informed and had t reach 11 hours in advance at the airport. Similarly the flight PK 895 scheduled from Kualaumpur to Islamabad on 27 Dec was delayed by 13 hours. Passengers including ladies and children were seen standing in a line all this time with no arrangement of any kind by PIA for compensating them.
The check in staff at the KL airport comprised of two Malaysian women who clearly looked leftovers, not very efficient, while there was no semblance of discipline and organisation. Inside the plane, the hosts were burly bearded men instead of the traditional air hostesses. There was nothing to feel good about the PIA service. Many passengers raised hue and cry and chanted slogans against the PIA. Many vowed aloud that they would never again travel by PIA no matter how much preaching of patriotism is done to lure passengers, unless the PIA comes upto the minimum standards of service. It appeared as if there is an ongoing planned movement to fail PIA and discredit the government. .. CN report, 29 Dec 2019