Apropos news item entitled “Chitralis invite Wateen Telecom service”
published in ChitralNews.com on April 12, 2012, Pakistan
Telecommunication Company Limited (PTCL) clarifies that the recent
interruption in Chitral region has been caused due to the harsh
This past winter season saw an unusually high rate of snowfall and
severe hail storms due to which the Lowari Hill repeater got
damaged. Lowari Hill top repeater is the nerve centre of PTCL’s
telecommunication services in Chitral.
However, despite the harsh weather conditions, PTCL is expediting
the repair work with full diligence. PTCL has also sought the
services of Army helicopters to complete the repair work at the
earliest possible, and it hopes to restore the services in the next
10 days. Furthermore, in order to provide uninterrupted telecom
services to the region, PTCL is laying optical fiber cable between
Chitral and Timargrah, which will be completed this summer. PTCL
regrets any inconvenience caused to its valued customers due to the
ongoing technical rectification work in Chitral.
As the only integrated telecommunications operator of the country,
PTCL stands by its firm commitment to provide quality and
uninterrupted telecom services to its valued customers in Chitral.-- Ammara Durrani, General Manager, Public Outreach & Corporate
Communications, Pakistan Telecommunications Company Ltd (PTCL),
Islamabad 17 April 2012.
much as we appreciate your attention, but pray how can we believe
you when you say "PTCL stands by its firm commitment to provide
quality and uninterrupted telecom services to its valued customers
You have not
being able to erect a fallen pole for the last three months, how can
you resurrect the sleeping credibility of PTCL with just mere sweet
words. Even if the pole is put up today, who is going to compensate
for the loss of time money and most of all the mental torture to
users of PTCL in Chitral, who unfortunately are captive customers of
this dinosaur called PTCL. -- Muhammad
Asif, Chitral 18 April 2012.
appreciate the initiative of Wateen Telecom to come towards Chitral.
In this time of inefficiency of PTCL to cover the Chitral with their
services we need some strong Telecom company.
I would disagree with the statement of the general Manager PTCL that
PTCl is giving outstanding service to Chitrali people. We are the
evidence of their unsatisfactory service. We couldn’t contact our
parents over wireless PTCl due to its poor service, which is down
since November. To become the outstanding service provider they
should have back up plan for the solution of the problem.
We are not in
favor of the Monopoly of PTCL rather wanting more Telecom companies
in Chitral. That will increase the competition among them and it
will help to cover the areas where they suffer due to PTCL services.
Creating customers is easy but retention of customers is difficult
and important. Quality helps to create and retain the customers. It
can be achieved by listing to the customer complaints and assist
them in a very hard situation by providing good customer services.--
Mir Wali, Nicosia Cyprus, 19 April 2012
that PTCL has served for the people of Chitral in bad times with
poor quality machines. Once PTCL was the only source of
communication from Chitral but no doubt now there is tough
competition. It has very long and special attachment with us however
its services most of the time remained behind the required standard.
I believe that long standing with poor quality cannot guarantee for
survival however better quality might provide greater chance for
We were expecting better air and land services when it was
privatised but in reality this did not happen. It become less
customer friendly with the passage of times. We did not see any
quality change in customer services even then we love PTCL. Despite
its poor services and unnecessary charges many people apply for new
connections each year but unfortunately they are being refused
making different excuses. There are so many other good examples of
bad services. Of them, installation of DSL with poor features,
unnecessary excuses for new connections, less professional way of
customer dealings services, and superfluous charges such as
connection line fees (demand for more than 3000 rupees extra charges
for new connection and 170 monthly connection fees) are some of the
With my apology I also disagree with the statement made by its
General Manger. I was expecting from the company to provide better
services rather making weak statements. PTCL can still be popular
telecom company by improving its services including providing better
and attractive packages to the people. To attract larger pool of
customers, big companies not only improve their services on
continues basis but also introduce new and customer friendly
packages. Charges, like connection fees and some other hidden
charges may further harm this company.
--Afzal Turk, Melbourne Australia 20 April 2012